Occasionally when this happens, it is because USPS did not properly update their tracking notifications, so it is possibly still out for delivery. Give it a couple days before contacting Hamama to see if it turns up! In the meantime, also please check with your neighbors, in your mailbox/around your home, or your local post office. Also double-check your order confirmation to make sure your shipping address was entered correctly. If this all fails, please let us know at email@example.com!